Don't leave it too late to book your bouncy castle ! Hope everyone enjoyed the lovely sunshine over the Easter weekend, we were fully booked for Saturday and Sunday leaving a lot of customers a little disappointed they couldn't book an inflatable with us during the lovely sunshine.
I thought it would be helpful to some of you for me to write this short article explaining why we need more notice for bouncy castle hire bookings and what goes into organising customers delivery and collections times over our busy summer weekend bookings.
Sadly we must of received close to 20 last minute calls from customers waiting to hire inflatables over this Easter weekend, this happens a lot during the summer season and although I can understand why some of you choose to wait and be sure the weather is going to be nice but unfortunately in most cases its too late notice for us to help.
Reasons why ?
When you book a bouncy castle with 1st choice bouncy castle hire we make sure we do everything possible to ensure you receive the very best service possible, in order to do this we arrange all delivery and collections times for all booking the night before after we have arranged delivery's for the day we then send all customers 1 hour time slots for delivery and collection.
We find this process very important because it doesn't leave customers trying to guess what time they are going to receive there bouncy castle, also this helps customers arrange there parties around the times they have been given. Although operating this way requires a lot more effort from our side we believe its the only way to ensure all customer are happy and feel reassured there inflatable will be coming on time.
We know most other companies choose not to opt for this approach to save time on organising delivery and collection times and it helps the companies take more last minute bookings because they haven't promised any specific times to there exciting customers. When you book with most inflatable hire companies customers are more then likely to receive a booking conformation when making a booking stating there inflatable will be delivered in the morning / early afternoon & collected in the evening.
I'm not saying anyone is wrong for choosing to operate bookings this way, but in my view customers are just left guessing what time they will receive there inflatable making it hard to arrange party and events times for there guest.
In most cases when we receive last minute calls from customers wanting to book with us its not the fact we haven't got any inflatables left to hire but more of a case of all delivery and collections times have already been pre arrange with our existing customer. Some may say we lose a lot of potential bookings choosing to operate this way but as we have mentioned many times the main goal for 1st Choice Bouncy Castle Hire above everything else is excellent customer service from start to finish.
We believe this is just one of the many reasons why were are one of the top inflatable hire companies in the West Midlands, suppling top quality bouncy castle in Walsall in surrounding areas.
Customers looking for bouncy castle hire in Lichfield, Tamworth and Telford now have the chance to use our service also after added those areas to our delivery and collection routes.
We hope you find this short article helpful and to understand why its always best to pre book your inflatable when booking with 1st Choice Bouncy Castle Hire, thank you to all customers who booked with us over the Easter weekend and sorry to anyone who wanted to book but couldn't due to late notice.
Kind Regards
David & Leanne
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